Dear omarfalasca,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the screenshots or the links to the bonuses you did not receive?
Have you communicated with the casino's customer support to ask why the bonuses were not granted to you? What was their reply?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear omarfalasca,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please send me the screenshots or the links to the bonuses you did not receive?
Have you communicated with the casino's customer support to ask why the bonuses were not granted to you? What was their reply?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika