HomeComplaintsWazamba Casino - Player's refund has not been credited properly.

Wazamba Casino - Player's refund has not been credited properly.

Amount: €2,000

Wazamba Casino
Safety Index:Very high
Submitted: 07 May 2024 | Case closed : 30 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

The player from Italy claimed he hadn't been properly credited with cashback and weekly league refunds in his casino account. He stated that he expected a 15% refund on his losses, but only received 5% after depositing 11,000 euros. We asked for additional information and extended the timer for his response. However, the player didn't respond within the given time frame, leading us to reject the complaint due to lack of information for further investigation.

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6 months ago
Translation

I have not been properly credited with the cashback refund and the weekly league refund

Automatic translation:
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6 months ago

Dear omarfalasca,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please send me the screenshots or the links to the bonuses you did not receive?

Have you communicated with the casino's customer support to ask why the bonuses were not granted to you? What was their reply?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika


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6 months ago
Translation

Good morning Veronica. The problem is related to the percentage of reimbursement on losses. I expect 15% while they only gave me 5%.

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6 months ago
Translation

I deposited 11,000 euros during the league week, I was entitled to a 15% refund on losses minus bonuses and winnings. I only received 5%.

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6 months ago

Could you please send me the link to the cashback bonus you are referring to?

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6 months ago

Dear omarfalasca,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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