The player from Greece had claimed a bonus at an online casino but it was never credited to his account. We had reached out to him for additional details to fully understand the situation, and had extended the response time by 7 days. However, due to the player's lack of response to our inquiries, we were unable to proceed with the investigation. As a result, the complaint was rejected.
Wazamba Casino - Player's bonus has not been granted.
Amount: €60
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Dear ioannislk93,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which bonus you tried to activate? If possible, please post a link or promo code for the bonus you wanted to redeem.
Are you sure you met all the requirements to be eligible for the bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
