The player from Austria is complaining, that his free spins and balance of €50 disappeared after his phone battery died. We rejected the complaint because the player didn't respond to our messages and questions.
Wazamba Casino - Player’s bonus disappeared.
Amount: €60
Wazamba Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Forget this casino just had 40 free spins and 50 euros my battery went empty on my cell phone and then both the free spins and the money were simply gone as if you couldn't look into the history or pretend that it took so long to rip off glad that it was at 50 euros and not more
Automatic translation:
Public
Public
4 years ago
Dear Muhamed,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to know if those €50 were all bonus money. Is there a chance that the bonus expired in the meantime? Did you try to communicate this matter with the casino? Please, could your forward communication between you and the casino to kristina.s@casino.guru if there is any? Alternatively, you can post it here. Looking forward to hearing from you. Hopefully, we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
