The player from Greece played with a bonus, but his balance disappeared. We closed the complaint because the player stopped responding.
I got bonus money from the deposits of 5 euros and I played casino I managed to win 325 euros and suddenly while playing you took away the 300 euros. You make them disappear...
Dear xristosgresas76,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please let me ask you a few questions so I better understand the situation.
Did you finish wagering on the bonus? Did the casino explain why the balance disappeared? Could you specify which bonus did you redeem?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
The 5 euros I had from deposit bonuses while playing became 325 euros. And suddenly, while I was playing with a bet of 1 euro, all the money was removed and I was left with only 25 euros. The casino then replied that your winnings from the bonus should only be 25 euros. That is, 5 times the bonus x5. It's ridiculous, this is the first time I've seen it... I ended up winning 300 euros and suddenly it was about me, I call it a scam.
xristosgresas76,
Could you please specify which bonus specifically you redeemed in the casino and what were its terms and conditions? Either share with us a link or a screenshot of the bonus, please.