The player from Germany had his bonus winnings vanished in the middle of the game. We rejected the complaint because the player didn't respond to our messages and questions.
Wazamba Casino - Player’s active balance has disappeared.
Amount: €2,071.75
Wazamba Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.5
Wazamba Casino has a Safety Index of 9.5, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Freely played bonus credit of over €2000 was canceled during the game - i.e. from one spin to the next.
Very dubious.
Customer service simply says goodbye to the chat and says we'll get back to you. The only question is when and with whom.
My recommendation - stay away!
Automatic translation:
Public
Public
2 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand correctly that your bonus winnings have been cancelled while you were playing? Have you received any explanation from the casino? Could you please specify which exact bonus you activated? Was it a No Deposit / Free promotional offer, please?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
