The player from Greece had her account in the casino blocked and her winnings confiscated due to accusations of third-party deposit. After further consideration, we closed the complaint as unjustified.
The player from Greece had her account in the casino blocked and her winnings confiscated due to accusations of third-party deposit. After further consideration, we closed the complaint as unjustified.
The player from Greece had her account in the casino blocked and her winnings confiscated due to accusations of third-party deposit. After further consideration, we closed the complaint as unjustified.
Good Evening
13 days ago I made a deposit of €50 in wazamba company they gave me a 25% bonus
I got it after I lost my 50€ I managed to make it 1300€ I also made the turnover he wanted whenever they became withdrawable
I made the withdrawal and then they asked me for documents to verify the account
they specifically asked me for ID and my transactions for the last quarter from the bank I made the deposit with
I sent them everything normally and waited for the verification
today they told me that I made a deposit from a third party which is not true and I can prove it and they are not giving me my money
they also closed my account
please HELP ME
I need this money
I sent exactly what was asked of me, I haven't done anything wrong
This is a scam they are doing
Καλησπερα
πριν 13 μέρες έκανα κατάθεση 50€ στην εταιρία wazamba μου έδωσαν ένα μπόνους 25%
μου πήρα αφού έχασα τα δικά μου 50€ κατάφερα τα έκανα 1300€ έκανα και τον τζίρο που ήθελε όποτε έγιναν αναληψιμα
με κανα την ανάληψη και μετά μου ζητούσαν έγγραφα για επαλήθευση του λογαριασμού
μου ζήτησαν συγκεκριμένα ταυτότητα και τις συναλλαγές μου το τελευταίο τρίμηνο από την τράπεζα στην οποία έκανα την κατάθεση
τους τα έστειλα κανονικά όλα και περίμενα την επαλήθευση
σημερα μου είπαν πως έκανα κατάθεση από τρίτο μέρος πράγμα που δεν ισχύει και μπορώ να το αποδείξω και δεν μου δίνουν τα λεφτά μου
μου έκλεισαν και τον λογαριασμό μου
σας παρακαλώ βοηθήστε με
εχω ανάγκη αυτά τα λεφτά
οτι μου ζητήθηκε το έστειλα ακριβώς δεν έχω κάνει τίποτα λάθος
Αυτο είναι απάτη που κάνουν
Dear Sofia19954,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.
I checked the casino website and found this rule: https://wazamba.com/en/rules
"4.Your warranties
4.1.By opening an account on our Website and by using our Website you warrant that:
the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty."
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Dear Sofia19954,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.
I checked the casino website and found this rule: https://wazamba.com/en/rules
"4.Your warranties
4.1.By opening an account on our Website and by using our Website you warrant that:
the credit/debit card or any other payment method that you use to top up your account balance belongs to you, is not stolen, and has not been lost by another person. Company reserves the right to close your account and void any winnings in case of a reasonable suspicion that you have violated this warranty."
Please allow me to ask you a few questions, so I can better understand the situation.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Good morning
I would like to talk to you about something
13 days ago I made a deposit to you of €100
50+50
I also got a bonus
I managed to make the turnover and won €1,300
I put the money to play from my own account at the national bank, but a third person had sent it to my account because he himself recommended your company to play
We were not together nor did he play from my account
My account is personal and I don't give it anywhere
Yesterday you told me that you closed my account and that I will not get my money
You also told me I was cheating which is not the case
I am telling you the whole truth in detail
I need this money
I fought to be able to get them
I managed to make the turnover you wanted and I won them with my value
Please check it again and find a solution
You told me you would return the €50
I don't want the €50 of my deposit, I want all my money
Please do something
I swear to you that I have done nothing wrong
They just suggested you as a company and I wanted to play
I have several betting accounts and I chose you because I have heard the best
This is the email I replied to the wazamba company
I have all my transactions if you want I can also send you my card so you can see that it is in my name
my issue is that the money I played was sent to me by a friend of mine who recommended the company to me but I played alone
I did not commit any fraud nor did anyone else play from my account
the deposit was made from my card which is in my name I don't understand why it is bad that a friend gave me money
I feel completely wronged and I can't prove the truth
I really need black money
I owe gas for my rent
it was important money that would help me a lot
I also have in many bookmakers and I chose wazamba because they told me it is better
please HELP ME
they told me that they will give me back the €50 of my deposit
I don't want them though
I want my money and let them keep the 50 if they want
Καλημέρα σας
Θα ήθελα να σας μιλήσω για κάτι
Πριν 13 μέρες έκανα κατάθεση σε εσάς 100€
50+50
Πήρα και ένα μπόνους
Κατάφερα έκανα τον τζίρο και κέρδισα 1.300€
Τα λεφτά για να παίξω τα έβαλα από δικό μου λογαριασμό στην τράπεζα εθνική αλλά μου τα είχε στείλει τρίτο άτομο στο λογαριασμό μου λόγω το ότι μου πρότεινε ο ίδιος την εταιρία σας για να παίξω
Δεν είμασταν μαζί ούτε έπαιξε ο ίδιος από τον λογαριασμό μου
Ο λογαριασμός μου είναι προσωπικός και δεν τον δινω πουθενά
Χθες μου είπατε πως μου κλείσατε τον λογαριασμό και ότι δεν θα πάρω τα λεφτά μου
Μου είπατε επίσης ότι έκανα απάτη κάτι το οποίο δεν ισχύει
Σας λέω όλη την αλήθεια αναλυτικά
Αυτά τα λεφτά τα χρειάζομαι
Πάλεψα για να μπορέσω να τα πάρω
Κατάφερα έκανα τον τζίρο που θέλατε και τα κέρδισα με την αξία μου
Σας παρακαλώ να το ελέγξετε ξανά και ν βρούμε μια λύση
Μου είπατε θα μου γυρίσετε πίσω τα 50€
Δεν θέλω τα 50€ της κατάθεσης μου θέλω τα λεφτά μου όλα
Σας παρακαλώ κάντε κάτι
Σας το ορκίζομαι πως δεν έχω κάνει κάτι κακό
Ίσα ίσα μου πρότειναν εσάς σαν εταιρία και ήθελα να παίξω
Έχω σε πολλές στοιχηματικες λογαριασμό και επέλεξα εσάς διότι έχω ακούσει τα καλύτερα
Αυτο είναι το εμαιλ το οποιο απάντησα στην εταιρία wazamba
έχω όλες τις συνναλαγες μου αν θέλετε μπορώ να σας στείλω και την κάρτα μου να δείτε ότι είναι στο όνομα μου
μου θέμα τους είναι πως τα λεφτά που έπαιξα μου τα έστειλα ένας φίλος μου ο οποίος όμως μου πρότεινε την εταιρία αλλά έπαιξα μόνη μου
δεν έκανα καμία απάτη ούτε έπαιξε άλλος απ τον λογαριασμό μου
η κατάθεση έγινε από την κάρτα μου που είναι στο όνομα μου δεν καταλαβαίνω γιατί είναι κακό το ότι μου έδωσε λεφτά κάποιος φίλος
Νιωθω τελείως αδικημένη και δεν μπορώ να αποδείξω την αλήθεια
μαύρα τα χρήματα τα έχω ανάγκη πραγματικά
Χρωσταω στο αέριο το νοίκι μου
ήταν λεφτά σημαντικά που θα με βοηθούσαν πολύ
επίσης έχω σε πολλές στοιχηματικες και επέλεξα τη wazamba γιατί μου είπαν πως είναι καλύτερη
σας παρακαλώ βοηθήστε με
μου είπαν πως θα μου δώσουν πίσω τα 50€ της κατάθεσης μου
δεν τα θέλω όμως
μ θέλω τα λεφτά μου κι ας μου κρατήσουν τα 50 αν θέλουν
Thanks for your patience.
Unfortunately, from your description of events, it's clear you played with funds given to you by another player. Under these circumstances, we cannot ask the casino to pay you your winnings.
I can only recommend you play with your funds exclusively in the future.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
Thanks for your patience.
Unfortunately, from your description of events, it's clear you played with funds given to you by another player. Under these circumstances, we cannot ask the casino to pay you your winnings.
I can only recommend you play with your funds exclusively in the future.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
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