HomeComplaintsWazamba Casino - Player is enquiring help with a withdrawal.

Wazamba Casino - Player is enquiring help with a withdrawal.

Amount: €255

Wazamba Casino
Safety Index:Very high
Submitted: 18 Jan 2022 | Case closed : 02 Feb 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Italy is experiencing some issues with withdrawals.We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

On January 29 I try to make a withdrawal when I was canceled on January 10 and I had to do it all over again

Automatic translation:
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2 years ago

Dear Morena,

Thank you very much for submitting your complaint. I am sorry, but I am not sure I understand what is going on. I’m afraid, I will need more information regarding your problem. Please could you elaborate and describe your problem in more detail? Could you please clarify how could you request a withdrawal on the 29th of January?

I will be waiting for your reply patiently.

Best regards,

Kristina

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2 years ago

Dear Morena,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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