The player from Germany was experiencing a withdrawal delay. Despite the casino's support team informing him that his payment was in queue, it had not been processed for over three weeks. We requested a screenshot of his withdrawal request for verification. However, due to Wagerinox Casino's history of non-responsiveness to our attempts at mediation, we were forced to close the complaint as "unresolved". This negatively impacted the casino's overall rating. Despite our numerous attempts to communicate with the casino through various channels, they ignored our efforts. We strongly advised the player to avoid this casino in the future.
Wagerinox Casino - Player’s withdrawal has been delayed.
Black points: 111
Amount: €400
Wagerinox Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.3
Wagerinox Casino has a Safety Index of 3.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
Public
Public
9 months ago
My widhrawal has been done 3 weeks ago, and up till now the payment haven't been processed. No bonus has been used nor played with upon subscribing.
I have been writing the support team many time, but I l aways recieved answers saying that my payment is in the queue.
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Public
9 months ago
Dear Radiohead87,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from Wagerinox Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
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Public
8 months ago
Dear Radiohead87,
Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Wagerinox Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
