Vulkan.bet Casino - The player struggles to withdraw his balance.

Hello, for 1 week I have been trying to withdraw an amount of money via 5 methods but none of them are available. They won't let me withdraw simply or via:

BITCOIN, TETHER, ASTROPAY, VISA, MASTERCARD.

I would like to have an explanation

I used only one freebet bonus.

Hello Recan97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Recan97 ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you ever deposit into the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

I contacted everyday the casino via the live chat, my account is not verified but they explained me that is not a problem for verification.

I deposit yes by tether crypto wallet.

I acccumulate those winnings with real money. I talk to them every single day they explained me to return but nothing changes..

Thanks

Hello Recan97,

What exactly is the issue with the payment methods? Are they not available or your withdrawal bounces back to your account? What did the casino respond to you regarding your issue?

I explain to you basically, I tried each time a withdrawal by all these methods I am told that they are not available.

Then I am told astropay is available, I create a request which is rejected for technical reasons I am asked to create a request a second time I do it, and again I am told it is a technical error and to create a 3rd..

I send you all the evidence.

This site is crazy.

Please invite a casino representative.

They always tell me please contact us in few hours , and here we go again and gain..

every day im trying a new method they always have a problem technique with every method of payment...

Thank you Recan97 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Recan97,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Vulkan.bet Casino representative to join this conversation and participate in resolving this complaint.

Dear Vulkan.bet Casino,

Could you please let me know why the player is unable to request a withdrawal using the above payment methods?

Thank you in advance for providing the information.

Kind regards,

Stefan

THANKS hope we will get some answers..

Hello!

Unfortunately, at the moment, the list of payment systems available for payouts to users from Morocco is limited due to technical reasons. We apologize for the inconvenience caused.

Currently, you have one withdrawal transaction to Astropay One Touch. If this transaction also fails, you can try requesting a withdrawal to various cryptocurrencies or Binance Pay. Payout to these payment systems should work.

Dear Recan97,

Did you manage to request a withdrawal through Astropay one touch?

I am looking forward to your response.

Kind regards,

Stefan

I just asked yesterday for a withdrawal via astropay which will surely fail like the 3 other attempts that you can see in the photo.

Regarding the withdrawal via binance payout I have just tried too, I am being redirected to a payment system by Nigerian bank while I am in Morocco...

Here is no withdrawal works via CRYPTO please help me again. And withdrawal via astropay I'll let you know tomorrow probably but withdrawals via crypto are not available it's a lie on their part.

Thank you for your help ❤

Dear Vulkan.bet Casino,

Could you state why the player is unable to use Binance Pay to withdraw the funds?

I am looking forward to your response.

Kind regards,

Stefan

Hello, they literally make fun of me every time I go to the chat for 1 month they tell me to contact them again and it starts again every time.

Honestly it's a scam.

Hello, dear player!

Unfortunately, at the time you tried to request a withdrawal to Binance Pay, this method was temporarily unavailable due to technical reasons. We apologize for any inconvenience caused.

Currently, you can make a withdrawal to one of the following payment systems: Binance Pay, Bitcoin, USDT TRC 20, USDT ERC 20.

Thank you!

I tried again with those methods : TRC20 and binance pay still nto possible..

Dear Vulkan.bet Casino,

Could you please explain why the player is unable to withdraw the funds using the abovementioned withdrawal methods?

I am looking forward to your response.

Kind regards,

Stefan

Good afternoon, dear player and Casino.Guru team

As we can see, there were no more attempts to make a withdrawal to payment systems that were stated above. Could you please tell us what do you see when you click on the cryptocurrency payment button?

At the same time there were two successful withdrawals to Mifinity Wallet. So you can use this payment system for withdrawals in future

Thank you!

Dear casino guru, dear vulkanbet.

We can close these complaint as i found a new method to withdraw funds by MIFINITY.

I received my two withdrawals.

I would thank both side casinoguru and vulkanbet for the cooperation.

A good day.

Dear Recan97,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Stefan