HomeComplaintsVulkan.bet Casino - Player's account blocked due to friend's activities.

Vulkan.bet Casino - Player's account blocked due to friend's activities.

Amount: €6,200

Vulkan.bet Casino
Safety Index:Above average
Submitted: 25 Oct 2023 | Case closed : 08 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Bosnia and Herzegovina had his winnings blocked due to allegations of rule violation and account duplication by the casino. He had contested these claims, asserting that his friend's account was unrelated. We had informed the player about the universal prohibition of sharing login details in online casinos, which could have led to accusations of fraud, collusion, or multi-accounting and resulted in confiscated funds. Despite having extended the complaint resolution time by 7 days, the player had failed to respond, forcing us to reject the complaint due to lack of further information.

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1 year ago

When i won, i gave my friend my password to change it. In between my friend made his account, with whom i don,t have any relation, and today my account with 6,200eur was blocked because violating rules duplicating account. I really don't have any any relation with my friend's account, i live in BiH, he lives in Austria, and why would i made another account when i had money on my own account? really havent made or tried any fraud, those are two completely different accounts.


Is there any solution to this?

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1 year ago

Dear mmss12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan.bet Casino, however sharing your login information with a third party is universally prohibited in online casinos.

You should strictly access your account by yourself, otherwise, you open yourself to accusations of fraud, collusion, or multi-accounting like in this situation, in addition to confiscation of your funds.

Please let me know if there is any other information I overlooked, otherwise, we'll be forced to reject your complaint as unjustified.

Best regards,

Tomas


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1 year ago

Dear mmss12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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