The player from Bosnia and Herzegovina had his winnings blocked due to allegations of rule violation and account duplication by the casino. He had contested these claims, asserting that his friend's account was unrelated. We had informed the player about the universal prohibition of sharing login details in online casinos, which could have led to accusations of fraud, collusion, or multi-accounting and resulted in confiscated funds. Despite having extended the complaint resolution time by 7 days, the player had failed to respond, forcing us to reject the complaint due to lack of further information.