VooZaZa Casino - Player's withdrawal has been delayed.

Good morning

still no payment for November 5 and 6 received various chat contact every time the same answer the next few days you will get it 47 days later since last week no more chat contact possible various emails sent no response at all no good feeling about this experienced by guru in September finally got money

willem

Hello grotestorm,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VooZaZa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hi

chat casino week ago they say few days you get the money now not possible to chat

i have upload docs account verified and the payouts screenshot also I have chat contacts for you

thanks for the help, wish you and your family and friends a Merry Christmas

Dear grotestorm,

Happy Holidays as well. Please forward the mentioned evidence to nikolas.b@casino.guru.

goedemiddag

allereerst wens ik u goed en gezond 2024 toe

doumenten naar u opgestuurd veel dank dat u de moeite neemt om mijn te helpen 

groet willem

send it I have lot of more

Dear grotestorm,

Happy Holidays as well and thank you for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you grotestorm for providing us with all the information. I hope we'll be able to resolve this issue together. I have to warn you that it seems to be a common practice of VooZaZa Casino to ignore us completely in our attempts to mediate any kind of issue but we are still trying nonetheless.

I would now like to ask VooZaZa Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter