HomeComplaintsVoodooDreams Casino - Player’s complaining about a game bug.

VoodooDreams Casino - Player’s complaining about a game bug.

Amount: £120

VoodooDreams Casino
Safety Index:Low
Submitted: 07 Aug 2020 | Case closed : 25 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player is complaining about a game not paying out the winnings. We rejected the complaint as the player didn't provide us any further answer.

Public
Public
3 years ago

game stutter and don't pay out.

Take over £50 before feature everytime.

Public
Public
3 years ago

Dear Anthony,

Thank you very much for submitting your complaint. I’m very sorry but I don’t understand your problem completely. Are you experiencing some technical glitch in any of the casino games? Could you please specify the problem? I will be waiting for your reply patiently.

Best regards,

Nick

Public
Public
3 years ago

We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

Public
Public
3 years ago

We are now rejecting the complaint as the player has failed to provide us any answer.

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