ViperSpin Casino - The player's account got blocked.

Hi There!

I follow a respectable streamer by the name of Aussieslots whom I trust! So I used the casino he recommended. I started playing, not issues, until I wanted to with draw, I tried to withdraw and a it failed, I asked why and the casino said its because of my liscence having an expired date on it, how ever in Australia, the liscemce is still valid because it was my learners liscence that was expired on the card but the card still showed my current driver's liscence and expiry was in 2025.

One of thier support staff said I can upload my passport aswell then they can look at that at ID. I then uploaded my passport to the account and asked about it being assessed and they ignored me constantly when I asked about the passport. I have most of the emails.

The casino said they won't accept the card so I messaged aussie slots to help, he contacted them and explained to them that that's how the licence is here unless you get it renewed. They said ok fine get it renewed and give it to them. I explained to both aussieslots and the casino that it would take a few weeks for the new Card to arrive, they said that's fines "the money will be safe". A few days later I was declined access to my account, I messaged aussie slots and he said he will see what he can do. I have now been waiting for the casino to sort it out with him for over 2 months now and I dont know if much has been fixed, I feel like im being dodged and left behind.

Hello DAkeegz0071,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with ViperSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is your account blocked? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

It is sometimes common that the casino blocks the player's access to the account until the verification process is finished. Can you please advise if you did forward them the new card or you do not have it yet?

Looking forward to your answer.

Regards,

Nick

HI there, Nick (and Guru Team), Id like to start off by saying thank you very much for your time and effort into reading my case. AussieSlots did wonders and helped me out (Thank You)!

Id also like to inform you that the amount has been paid in sence, and it was a just simple misunderstanding. i am satisfied with the result to this case. Please can you remove my complaint or mark the issue as Resolved.

Once again thank you very much!

Thank you DAkeegz0071 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick