The player from Germany, after making several deposits, had been waiting for a few days for his €40 withdrawal. Support repeatedly gave new timeframes for the process but the withdrawal had not yet occurred. After the player provided evidence of his withdrawal request to us, he confirmed that the issue had been resolved. We had subsequently closed the complaint as resolved.
Viggoslots Casino - Player's withdrawal is delayed.
Amount: €40
Viggoslots Casino
Safety Index:Above averageSafety Index
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6.6
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
After several deposits of over 1k in total I am now waiting several days of my 40€ withdrawal. The Support told ne that my withdrawal will be yesterday proceed directory but nothing is happened until now.
Every time the Support told me a new timeframe for just 40€.
Public
Public
9 months ago
Dear ymymym,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from Viggoslots Casino. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to petronela.k@casino.guru?
Thank you in advance for your cooperation and reply.
Best regards,
Petronela
Public
Public
9 months ago
Thank you, ymymym, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you.
Public
Public
9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, ymymym, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
