The player from Germany attempted to withdraw his winnings of 90 euros from Viggoslots. While pending for payouts, he played with 10 euros he had left in his account, which grew to around 55 euros. At that point, Viggoslots processed his payout requests and confiscated both payouts, claiming he still had 50 euros in the account. We rejected the complaint because the player didn't respond to our messages and questions.
Viggoslots Casino - Player's winnings are confiscated during game play.
Amount: €50
Viggoslots Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
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7 months ago
Translation
Is Viggoslots.com the world champion in avoiding payouts? (or are they perhaps even criminal?)
I won 30 euros on Viggoslots using free spins and wanted to cash them out.
But when the usual payout time on Sunday had passed, I decided to play a little more.
In the process, I won a bit more and then requested two payouts: one of 50 euros and one of 40 euros. I thought that 100 would be allowed and that in the worst-case scenario, the excess would simply be deducted.
In the evening, when still no payout had been made, I went into a slot game with 10 euros that I had left in the casino account for about 1.5 hours. During this time, while playing for a few minutes, my total reached around 55 euros.
Exactly at that moment, Viggoslots decides to process my payout requests and confiscates both payouts on the grounds that I still have 50 euros in my account.
I went into the slot with 10 euros and came out with 0 euros.
Since I was playing the slot, I did not know how diligently the finance department at Viggoslots was working on a Sunday evening.
I wasn't previously aware that the current amount in the slot can be viewed live by the casino and can be considered as a balance before leaving the game.
Why would it have made sense to continue playing with 55 euros, if only 50 euros can be paid out?
I've been playing online casinos for 7 years now.
But, I hadn’t even come close to experiencing something like this.
Over the past 6 months, I've deposited 160 euros there and had no payout.
I know it's only 50 euros.
But I feel like Viggoslots.com has pulled a con trick on me...
That's why I'm motivated to make the effort here.
The whole situation seems morally wrong to me. But,
Based on the circumstances, I'm struggling to fully comprehend it.
Regardless, this was a red flag for me to stop playing with the Gammix Limited Casino Group.
Those who resort to such methods are........well, never mind
What do you think about all this?
Automatic translation:
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7 months ago
Dear Eddy3733,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you forward your game history to petronela.k@casino.guru to obtain a better picture of your game session?
- Were all your winnings confiscated, or just capped to a maximum cashout?
- How much is your active balance now?
Please remember that reducing player's winnings after completing bonus wagering to the maximum cashout is nothing unusual, especially when it comes to free bonuses.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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7 months ago
Dear Eddy3733,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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7 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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