Viggoslots Casino - Player’s struggling to complete the account verification.

moi

olen lähettänyt papereita kasinolle passistani kuvan .pankkikortistani peittäen ne numerot mitä käskettiin.osoite tietoni josta näkee missä asun ja viimeisenä pankkin sivuilta kuva mistä rahat pelattu.

miksi siis en saa nostaa voittojani ??

Dear Jukka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. Have you been advised what specifically seems to be a problem in verifying your account? How many days ago you’ve requested a withdrawal and started the verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I started the withdrawal process on the 19th, so 8 days ago.

After that I have sent them every document they have requested (and some extra they haven't), but still haven't gotten my money.

Last time their support chat told me, that their account team will verify the documents and send me email, but I haven't heard from them. That was 3 days ago.

I fully understand your frustration, Jukka. I will set the timer for additional 4 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your account verification. Thank you in advance for your patience.

jippii näin teemme...

Hello Jukka,

Have there been any developments since our last conversation?

moi

ei mitään yhteyden ottoa ole kuulunut

lähettävät vaan peli tarjouksia

ihmettelen koko sivustoa....

toivottavasti teistä olisi apua ongelmaani hm...tai ei se ole ongelma vaan haluan minulle kuuluvat rahat !

t:jukka p***

Thank you very much, Jukka, for getting back to us. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello jukka,

I looked at your complaint and will do my best to help you. I would like to invite Viggoslots Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

We would like to ask the Viggoslots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

eli mitä vitun hyötyä tästä oli tämäkin sivusto on pelkkää paskaa sulkekaa ihmeessä tällänen paska sivusto..jauhatte vaan samaa sontaa koko ajan saamatta mitään aikaan

fuck of

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Additional comments from the player:

„Hi

I just wanted to tell you all right about it

i finally got my money out of there though a quick casino which got quick money duration 1 month .. 🙂 real super fast"

Dear jukka,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru