The player has deposited money into his account, but the funds seem to be lost. The complaint was rejected because the player didn't respond to our messages and questions.
Viggoslots Casino - Player’s deposit has never been credited to his account.
Amount: €25
Viggoslots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello,
I made several deposits (6) into my Viggoslots account on 30.8.
All payments are made and confirmed by my bank.
Unfortunately, only 5 deposits have been credited to my Viggoslots account.
According to the casino, the case is being reviewed, but it is incomprehensible to me why this is taking so long, from the documents it is clear that 1 transaction was not credited to me.
When I asked in the live chat, I was informed that I would be informed if there was any news about my case.
Automatic translation:
Public
Public
1 year ago
Dear fischi1953,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
Public
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1 year ago
Translation
Thank you for your feedback.
The casino side has confirmed to me that the error lies with the casino or its payment service provider.
However, the casino refuses to give me a credit for my deposit.
What I don't see is that the transactions have been fully executed by me, including receipts.
Automatic translation:
Public
Public
1 year ago
Thank you for your reply, fischi1953. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.
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