The player from Germany has tried to block their account on several occasions. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn't respond to our messages and questions.
Viggoslots Casino - Player’s attempts to close their account have been overlooked.
Amount: €400
Viggoslots Casino
Safety Index:Above averageSafety Index
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6.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Months ago (can't remember exactly when), I wrote to this casino via contact form, email and in this note LiveChat. The support is fake, there is none! After several attempts in the chat and a very long wait, I was able to convince myself of this. Nobody ever answered me in the Chst, not even once in the UK I contacted the LiveChat during the specified opening hours. This casino doesn't seem to have heard anything from emails or an inquiry form either, although it offers these options for contacting you.
I asked this casino to close my account several times at different time intervals. This casino is ignoring my requests I can still sign up and throw money in there! This casino doesn't even have a license otherwise you would be able to see and click on the regulator on the website. Unfortunately I noticed it very late.
I have asked several times that they close my account because due to gambling addiction, they don't do it, they don't read emails, you wait in vain in live chat and they don't respond to the contact form either!
Automatic translation:
Public
Public
2 years ago
Dear Sowieso,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?
I have checked the Responsible Gambling section on the website, and this is what I found:
„ Responsible Gaming
Viggoslots.com sees online casino games as a positive form of entertainment for adults. Most players share this opinion, but there is a small percentage that lets gambling become a too big part of their lives. If you feel that your gambling is a problem, we at Viggoslots.com can help you to gamble responsibly. We can adjust how much money you can deposit, lose according to your request. And if you request it, we can also close your account during a desired time period. Contact us and we will take necessary action that fits you the best."
Is this support@hd.viggoslots.com the email address you have sent your emails to?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
