The player from Germany has been accused of breaching the T&Cs. The casino confiscated his winnings and closed the account. The complaint has been closed as 'unresolved' because the casino decided they will not cooperate with us in resolving any complaints.
Viggoslots Casino - Player's account has been blocked.
Black points: 105
Amount: €1,000
Viggoslots Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
11 months ago
Public
Public
11 months ago
Translation
Hi good afternoon,
I received my first payout in the welcome bonus and after a few days I received a deposit bonus. I played this wager-free bonus and won €1000, I apply for an account! After a few days I waited and was put off for 2 weeks and didn't get any information about the problem! my payout was never processed now today my account was simply closed and i didn't get my deposit back either. ! I am simply accused of several things and just allegations but no direct allegations! I shouldn't have played a computer software (help program) I should have agreed with people, acted with bad intentions and exploited bonuses!
Yes sorry but what are these simple and sneaky worms from this casino? If I had played a forbidden game or made an overbet, I would understand that, but dear people, what should I do to claim my rightful profit, I ask for an answer from Vasycasino
Automatic translation:
Public
Public
11 months ago
Dear Pepe73,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the casino didn't clarify what exactly you did?
Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Sensitive attachment
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11 months ago
Translation
Yes, that's right what you say, no clear statement, only 3 approximate allegations that are simply said, I'll post the email here! Unfortunately, I do not have access to the casino!
Thank you Best regards
P
Automatic translation:
Public
Public
11 months ago
Dear Pepe73,
Viggoslots Casino representative informed us that they are not willing to cooperate with us in resolving complaints.
I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com or complaints@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players.
I am sorry I could not be of more help on this occasion.
Best regards,
Kristina
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