HomeComplaintsVideoslots Casino - The player's unable to withdraw his balance.

Videoslots Casino - The player's unable to withdraw his balance.

Amount: €100

Videoslots Casino
Safety Index:Very high
Submitted: 30 May 2023 | Case closed : 13 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's unable to withdraw his balance for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hello,


first of all i could not change my country . Germany instead of Puerto Rico 🙂


On April 26th, 2023 I requested a payout of €100 from Videoslots.


I had requested the payout with bank transfer. I have entered my account details correctly.


When I got the e-mail from skrill about the payout, I immediately noticed the wrong bank details and immediately contacted the VS live chat.


I was told that the Sparkasse's bank details were transmitted correctly and that I should contact Skrill directly as this is where the error lies.


I did that and then received an email from skrill (I am sending it in the attachment) that the data from VS had been transmitted incorrectly, so it was booked back to the dealer.


Since VS from Germany can no longer be called up, I sent an email to the support Gewand and Bell also the input and ticket number.


Since then I have already contacted the support 3x under the ticket number, with all emails. I just don't get an answer and it's "only 100€" but the effort and not reporting it is really cheeky, since you were also a regular player.


I hope you can help .


Automatic translation:
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1 year ago

Hello Effekt40,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Videoslots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Effekt40,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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