The player's unable to withdraw his balance for unknown reason. The complaint was closed as the player stopped responding.
Videoslots Casino - The player's unable to withdraw his balance.
Amount: €100
Videoslots Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
Hello,
first of all i could not change my country . Germany instead of Puerto Rico 🙂
On April 26th, 2023 I requested a payout of €100 from Videoslots.
I had requested the payout with bank transfer. I have entered my account details correctly.
When I got the e-mail from skrill about the payout, I immediately noticed the wrong bank details and immediately contacted the VS live chat.
I was told that the Sparkasse's bank details were transmitted correctly and that I should contact Skrill directly as this is where the error lies.
I did that and then received an email from skrill (I am sending it in the attachment) that the data from VS had been transmitted incorrectly, so it was booked back to the dealer.
Since VS from Germany can no longer be called up, I sent an email to the support Gewand and Bell also the input and ticket number.
Since then I have already contacted the support 3x under the ticket number, with all emails. I just don't get an answer and it's "only 100€" but the effort and not reporting it is really cheeky, since you were also a regular player.
I hope you can help .
Automatic translation:
Public
Public
11 months ago
Hello Effekt40,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Videoslots Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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