Videoslots Casino - Player complains that he didn’t win anything.

Hi, i would just like to post a warning to players about videoslots, which has a perfect reputation from your site. I dont know how your site decides to give points, but i am sure you dont check what players actually win. This casino has a fraud policy about games rtp, which players can actually never achieve. I will attach some incognito rtp graphs, which show real rtp. One big thing to take into account is, that rtp drops appear after you get 1 small win. After you win something, you will never be able to win again. Games just wont give features or free spins and if they do, you will basicly win 0. Few days after making an account i had a lucky win of 5 scatters and after that in months of play, i could get any wins no more. Also players, be aware that madre will never make a decision in your favour and mga wont even investigate after you make a legal report. The site maybe looks nice, but you will loose lots of your money.

Dear Mrx,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Meanwhile, if you’re interested in the process of how we review online casinos I could recommend checking our article https://casino.guru/our-casino-reviews.

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Mrx,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.