HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All24,212Opened740Unresolved3,470Resolved6,984Rejected13,018
Active filters: Casino:
Clear all filters
Opened Current status

Waiting for player to reply

6d 22h 36m 34s

Disputed amount: €900

Shuffle Casino - Player's withdrawal is delayed.

Shuffle Casino
 Submitted: 04 Mar 2025
Opened Current status

Waiting for player to reply

6d 22h 44m 53s

Disputed amount: €1,500

SlotMonster Casino - Player's withdrawals are delayed and missing.

SlotMonster Casino
 Submitted: 04 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 21h 51m 32s

Disputed amount: £700

Spins Heaven Casino - Player’s withdrawal is delayed.

Spins Heaven Casino
 Submitted: 04 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 22h 42m 4s

Disputed amount: €2,000

Luckychoo Casino - Player's withdrawal is delayed.

Luckychoo Casino
 Submitted: 04 Mar 2025
Opened Current status

Waiting for player to reply

6d 21h 35m 52s

Disputed amount: €5,000

Bruce Bet Casino - Player’s account has been closed.

Bruce Bet Casino
 Submitted: 04 Mar 2025
Opened Current status

Waiting for player to reply

6d 22h 47m 59s

Disputed amount: €32,000

RoboCat Casino - Player’s withdrawal is delayed.

RoboCat Casino
 Submitted: 04 Mar 2025
Opened Current status

Waiting for player to reply

6d 18h 5m 30s

Disputed amount: £1,000

Spins Heaven Casino - Player's withdrawal is delayed.

Spins Heaven Casino
 Submitted: 04 Mar 2025
Opened Current status

Waiting for Casino Guru to reply

6d 22h 41m 1s

Disputed amount: €765

RoboCat Casino - Player’s request for account blocking is ignored.

RoboCat Casino
 Submitted: 03 Mar 2025
Opened Current status

Waiting for player to reply

6d 19h 52m 2s

Disputed amount: €322

Stanleybet Casino IT - Player's withdrawal is delayed and reversed.

Stanleybet Casino IT
 Submitted: 03 Mar 2025
Opened Current status

Waiting for a delayed payment

11d 13h 19m 49s

Disputed amount: €540

Slots Hammer Casino - Player’s winnings haven’t been received yet.

Slots Hammer Casino
 Submitted: 03 Mar 2025
Show more complaints (+10)
Showing 1 - 10 of 24,212 complaints
1 2...2,422
Go to pageof 2,422 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025

Casino Guru in other languages
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news