Velobet Casino - Player’s deposit has not been credited.

They talked about not seeing it for a few hours, but Jeton has sent them notices and IDs where they can see that the money has reached them.

But then they just stopped responding in the chat and shut down.

and threatened to block my account when I ask more about why my deposit is not visible on the page.

Deposit was 69 euro with welcome bonus 150%!

Dear Frillzz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Have you previously used Jeton for deposits at this casino and have you encountered any issues before?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Have used Jeton on almost all casino sites I played on, and never had any problems with deposits or withdrawals, deposits have always arrived immediately, First time I encounter this problem in 4 years of using Jeton wallet.

The first time I play on velobet because I wanted to test their site because they had a 150% welcome bonus, but will never play there again after this 🙂

and get the same copied answer every time I ask for some info what the error could be?

Jeton sent me their own trans ID that Velobet should be able to find my deposit directly, but they didn't even respond to that and just closed chat! :)

and now they seem to have removed Jeton wallet as a deposit method, biggest fraud site 🙂

When I made this case with guru, an agent said it would take 2 days to resolve on velobet, now 2 days have passed and now they change their mind completely and come up with other things :)

Closes the chat they do immediately when you ask about what info or what the problem is

Solved everything where the money has gone, so it's the velobet that keeps trolling.

Make these photos private so that no one can view them in public. @Petronela

I completely empathize with your frustration, Frillzz. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 25 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Dear Frillzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.