OverviewBonusesUser reviews19Safety Index explainedDiscussion206Payment methods31
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Win limit of €5,000 per day
This casino has a win limit rule. You will not be able to win more than €5,000 per day.
Our independent casino review team has taken a detailed look at Jupi Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Jupi Casino has Very low Safety Index of 1.0, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria. Continue reading our Jupi Casino review to find out more about this casino and determine if it's the right fit for you.
Fairness and safety of Jupi Casino
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Jupi Casino, we thoroughly read and reviewed the Terms and Conditions of Jupi Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.
Based upon our estimates and collected information, we consider Jupi Casino a small to medium-sized online casino. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
As far as we are aware, no relevant casino blacklists mention Jupi Casino. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
In our comprehensive review of all relevant aspects, Jupi Casino has attained a Very low Safety Index of 1.0. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.
Terms and Conditions of Jupi Casino evaluated
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Jupi Casino to be unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Jupi Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 20 complaints about this casino in our database. Because of these complaints, we've given this casino 19,639 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Jupi Casino user feedback and reviews evaluated
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Jupi Casino has a Terrible User feedback score based on the 19 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Licenses and company data
Jupi Casino is owned by Famagousta B.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Jupi Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
Withdrawal limits
Win limits
EUR 7,000 per month
EUR 50,000 lifetime net win limit
USD 7,000 per month
EUR 5,000 daily net win limit
USD 50,000 lifetime net win limit
USD 5,000 daily net win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. You can find languages available at Jupi Casino in the table below.
Language
Website
Customer support
Live chat
English
Spanish
Portuguese
German
Finnish
Italian
French
Norwegian
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Jupi Casino, managing your account, withdrawals, or other matters. Jupi Casino has an average customer support, judging by the results of our testing.
Jupi Casino slots and casino games
Jupi Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games, Live shows.
Casino games from 87 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Merkur Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Betsoft Gaming, Playson, Amatic, Evoplay, Ezugi, Push Gaming, SA Gaming, Saucify, BGaming, GameArt, Endorphina, Wazdan, Habanero, Red Rake Gaming, Spinomenal, 1X2 Gaming, Tom Horn, Iron Dog Studio, Belatra Games, Booongo (BNG), MrSlotty, Relax Gaming, Arrow's Edge, Smartsoft Gaming, eeze, Platipus, Swintt, InBet Games, Amigo Gaming, Mancala Gaming, Spinmatic, Spadegaming, BF Games, NetGaming, OneTouch, CT Gaming, EAGaming, Spinthon, TrueLab Games, Atmosfera Live, Dragon Gaming, Medialive, Mascot Gaming, Vivo Gaming, Spinoro, Zeus Play, PlayStar, PGsoft (Pocket Games Soft), Cool Games, Games Inc., Nucleus Gaming, FunTa Gaming, Leap Gaming, Gamebeat, TVBet, Espresso Games, Fugaso, Felix Gaming, Skywind Group, TPG (Tipping Point Gaming), Caleta Gaming, Fazi, Gamzix, Kalamba Games, 1spin4win, Zillion Games, Popiplay, Vibra Gaming, Funky Games, Triple Cherry, 7Mojos, Hacksaw Gaming, Netgame, Ruby Play, SuperLotto Plus, Ka Gaming.
Bonuses and codes offered by Jupi Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 2 bonuses from Jupi Casino, which are listed in the 'Bonuses' section of this review.
Note: Our separate page features details on Jupi Casino bonuses for additional information about this casino's offers.
Player with 1 deposit only will be eligible to cashout a maximum of 15x the initial deposit amount, all further winnings will be removed from the account upon withdrawal request
Limited responsible gaming options
Live chat is not available for all website languages
Maximum net winnings per account are limited to €50,000
Interesting facts
Small international casino
The company focuses on both casino and sports betting
Browse all bonuses offered by Jupi Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(19)
User reviews of Jupi Casino
This is a place to share experience with Jupi Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Jupi Casino stole €1,570 from me. The reasoning was that I wasn't the player. I made a video call with an agent where I showed myself and my ID. Be careful where you play: the casino has 16 negative reviews for a reason.
Das Jupi Casino hat mir 1.570 € gestohlen. Die Begründung war, dass ich nicht der Spieler war. Ich habe einen Videoanruf mit einer Agentin gemacht, wo ich mich und meinen Ausweis gezeigt habe. Passt auf, wo ihr spielt: Das Casino hat nicht umsonst 16 negative Bewertungen.
The KYC process is absolutely stupid. First we are told to deliver these. When I deliver and try to send home, I get an email asking me to send these. It takes 3 business days to process the documents. I also wanted repatriation as a bank transfer, because the options are really poor. The site asks for the account number and iban, I asked in the chat what this account number is, that it is not the same as iban. They answered that you should ask the bank :D Shouldn't they themselves know what information they want for repatriation. Amazing rams. We'll see if I ever see my money, it's already been four weeks since I tried the first withdrawal. Don't good person play in this casino.
KYC prosessi on ihan älytön. Ensin kerrotaan, että toimita nämä. Kun toimitan ja yritän kotiuttaa tuleekin sähköpostia, että laita vielä nämä. Asiakirjojen käsittely kestää sen 3 arkipäivää. Halusin myös kotiutuksen pankkisiirtona, koska vaihtoehdot on todella kehnot. Sivusto kysyy tilinumeroa sekä ibania, kysyin chatissa mikä tämä tilinumero on, että eikö se ole sama ku iban. Vastasivat että kysy pankista :D Eikö heidän pitäisi itse tietää mitä tietoja kotiutukseen haluavat. Ihme pässejä. Saa nähdä näenkö rahojani koskaan, on tässä jo neljä viikkoa mennyt kun yritin ensimmäistä nostoa. Älä hyvä ihminen pelaa tällä kasinolla.
Edit: (I've now had my account closed because the casino's verification policy was getting on my nerves)
I became aware of this casino here. Since the very negative ratings of other players unsettle me, but I always get my own picture first, I thought to myself, before I even deposit and play, I'll verify my account in advance and what can I say, I can't answer the complaints here regarding absolutely agree with the verification process. Uploaded 3 documents as proof of address in PDF, which are rejected on the grounds that it is a screenshot. I can confirm that this casino systematically delays verification. I also uploaded a bank statement, my address is there too, every other casino accepts these documents directly. If it starts to be so problematic with the verification, I don't want to know how problematic it becomes when it comes to a payout. I wrote to the casino that I don't want to pay out, just verify my account in advance due to many complaints and negative reviews here because I just want to protect myself at a casino with such a bad reputation.
I have now uploaded a new document, if this is also rejected, I will have my account closed.
Otherwise, I find the website very nicely structured, the design is modern and the site runs smoothly. The bonuses are also quite ok, I find some clauses in the terms and conditions very unfair and have never seen such conditions in other, at least reputable, casinos.
Let's wait and see how it goes.
Edit: ( ich habe nun mein Konto schließen lassen da mir die Verifizierungspolitik des Casinos auf die Nerven ging)
Ich wurde hier auf dieses Casino aufmerksam. Da mich die sehr negativen Bewertungen anderer Spieler verunsichern, ich mir aber immer erst ein eigenes Bild mache, dachte ich mir, bevor ich da überhaupt einzahle und spiele, verifiziere ich vorab mal mein Konto und was soll ich sagen, ich kann den Reklamationen hier hinsichtlich des Verifizierungsprozesses absolut zustimmen. Als Adressnachweis 3 Dokumente hochgeladen in PDF, die abgelehnt werden mit der Begründung, es handelt sich um einen Screenshot. Dass dieses Casino systematisch die Verifizierung hinaus zögert kann ich bestätigen. Zudem habe ich einen Kontoauszug hochgeladen, dort steht meine Adresse auch, jedes andere Casino akzeptiert diese Dokumente direkt. Wenn das schon so problematisch anfängt bei der Verifizierung, will ich nicht wissen, wie problematisch es wird wenn es mal zu einer Auszahlung kommt. Ich habe dem Casino geschrieben, dass ich nicht auszahlen, sondern nur vorab mein Konto verifizieren will aufgrund vieler Beschwerden und negativen Bewertungen hier weil ich mich bei einem Casino mit einem derart schlechten Ruf eben absichern möchte.
Habe nun ein neues Dokument hochgeladen, sollte dieses auch abgelehnt werden, werde ich mein Konto schließen lassen.
Ansonsten finde ich die Website sehr schön aufgebaut das Design ist modern und die Seite läuft flüssig. Die Bonis sind auch ganz ok einige Klauseln in den AGB finde ich auch sehr unfair und habe solche Bedingungen noch nie in anderen, jedenfalls seriösen Casinos gesehen.
Scam casino. Took €1000 of my winnings claiming i broke bonus terms. I asked for proof and what terms I may have broken several times, but they failed to give me a serious answer. I also made a complaint here on Askgamblers, but they didn't respond. KYC is also terrible, constantly asking for new documetent. Took about three weeks in total, just stalling for them hoping to gamble away my money. Since I didnt, they took it from my account. Stay away.
I made a deposit of 80€ 19 days ago that never reached my account and I can't get a conclusive answer! They keep putting it off saying that they are talking to the agent who intermediated the movement, it is certain that I ran out of money
Fiz um depósito de 80€ há 19 dias que nunca chegou à minha conta e não consigo ter uma resposta conclusiva! Estão sempre a adiar a dizer que estão a falar com o agente que intermediou o movimento, certo é que fiquei sem dinheiro
I was scammed on a €80 deposit
Fui burlado num depósito de 80€
Bad customer service
Péssimo serviço ao cliente
Anton83
Unregistered user
• 1 year ago
Scam casino. They will not let you withdraw money but will make all sorts of excuses as you can see from other people.
The casino is operated by shady criminals probably, and the license is just a piece of toilet paper.
Worst casino I've played, and I've played many, they take a long time to verify the account, they claimed I cheated and they stole 1000 euros from me. Do not play pure scam here.
Pior casino que joguei, e já joguei muitos, demoram muito tempo para verificar a conta, alegaram que fiz batota e roubaram me 1000 euros. Não jogar aqui puro scam.
fictitious surveys
Levantamentos ficticios
Kyc slow process
Kyc processo lento
long chat
Chat demorado
Email takes 48 hours to respond
Email demoram 48h responder
Withdraw balance without customer's permission
Retiram saldo sem permissão do cliente
Misleading advertising on the site, withdrawals take 3 business days to be approved
Publicidade enganosa no site, levantamento demoram 3 dias úteis a ser aprovados
Rejection due to technical problems with the survey
I can only support the previous reviews. Jupicasino is a rip-off place before the Lord. Of course, it is my own fault that I gambled away my deposit and previous winnings, but Jupi Casino does everything it can to allow enough time for this to happen. I had to submit 9 documents of all kinds and the account is still not verified. These documents are not requested all at once, but repeatedly, so that the process easily takes a month. Not requiring that you take a selfie of how to juggle cartwheels is all. Payouts of a maximum of EUR 500 every few weeks say it all. The fact that every e-mail states that Jupi Casino may request additional documents at any time is to be understood more as an announcement than as a one-off notice.
Ich kann die bisherigen Bewertungen nur unterstützen. Jupicasino ist eine Abzockerbude vor dem Herrn. Selbstverständlich habe ich es mir selbst zuzuschreiben, dass ich meine Einzahlung und der bisherige Gewinn wieder verzockt habe, aber Jupi Casino tut alles dafür genügend Zeit verstreichen zu lassen, damit das geschieht. 9 Dokumente aller Art musste ich einreichen und das Konto ist noch immer nicht verifiziert. Diese Dokumente werden nicht alle auf einmal verlangt sondern immer wieder neu, so dass man locker einen Monat für den Prozess braucht. Das nicht noch verlangt wird, dass man ein Selfie davon machen solle wie man jonglierend ein Rad schlägt, ist alles. Auszahlungen von maximal EUR 500 pro alle paar Wochen sagen schon alles. Auch das in jeder E-Mail steht, dass Jupi Casino jederzeit zusätzliche Dokumente einverlangen darf, ist eher als Ankündigung zu verstehen als als einmaliger Hinweis.
Delaying payment with flimsy justifications
Vezögern Auszahlung mit fadenscheinigen Begründungen
One of the worst casinos I've played at so far. Withdrawals are simply canceled and rejected without justification. After that you can wait three days again... It's been like this for some time
Eines der schlechtesten Casinos in denen ich bisher gespielt habe. Auszahlungen werden einfach storniert und ohne Begründung abgelehnt. Danach darf man wieder drei Tage warten… Das läuft schon seit einiger Zeit so
I also came across Jupi Casino. Before I read all the negative reviews... I deposited there a few times (about €800.00). I currently have a winning amount of €5,000.00 in my account and am in the middle of the KYC process. ID, proof of address and bank details were uploaded first. After I received an email confirming my verification, my first withdrawal request has now been cancelled. At the same time, a request came to upload a selfie with an ID document. The support is not particularly polite and only answers very briefly and imprecisely. Several employees told me that a payment of €1,000.00 per day is possible and referred to a paragraph from the terms and conditions. However, I can only pay out a maximum of €500.00. Nobody can tell me why. I really hope that the casino pays out. €5,000.00 is not little money. Chat histories etc. are secured.
Ich bin ebenfalls auf das Jupi-Casino gestoßen. Bevor ich die vielen negativen Bewertungen gelesen habe .. Ich habe dort einige Male eingezahlt (ca. 800,00€). Aktuell habe ich eine Gewinnsumme i.H.v. 5.000,00€ in meinem Konto stehen und stecke mitten im KYC-Prozess. Ausweis, Adressnachweis und Bankinformationen wurden zunächst hochgeladen. Nachdem ich eine Email erhalten habe, in der mir die Verifizierung bestätigt wurde, ist nun meine erste Auszahlungsanfrage storniert worden. Zeitgleich kam eine Aufforderung, ein Selfie mit Ausweisdokument hochzuladen. Der Support ist nicht besonders höflich und antwortet nur sehr knapp und ungenau. Mehrerer Mitarbeiter sagten mir, dass 1.000,00€ Auszahlung pro Tag möglich sind und verwiesen dabei auf einen Paragrafen aus den AGB‘s. Dennoch sind bei mir nur maximal 500,00€ Auszahlung möglich. Warum, kann mir keiner sagen. Ich hoffe sehr, dass das Casino auszahlt. 5.000,00€ sind nicht wenig Geld. Chatverläufe etc. sind gesichert.
Get around this casino hell. I won a ton and tried to repatriate for 3 weeks and I can't do anything. They are constantly coming up with new documentaries to send. Everything has been posted and will not help. The posts don't have any answers and the live chat plays ready answers from no help. There are no announcements as to whether the documents have been approved or not and you can only find out via chat when you ask yourself and not always. It stinks of hard class pissing but I don’t give up. Every day a hangover in the chat and in between will interrupt the conversation without an answer. Indeed, by far the most bullshit casino is against me. I wonder if anyone who has received withdrawals here would be interested to know. And every new document between the traditional 3-5 days of waiting because of the "hurry".
* update to situation *
We would like to inform you that your withdrawal request has been canceled by the Payments Department and the amount is available in your account.
Furthermore, we would like to inform you that due to a technical error, the payout from the bonus you received was incorrect with regard to term 58.3.3 from our Terms and Conditions. On the 26th of December you received the bonus 100% up to 500EUR Weekend Reload Casino Bonus which you claimed with your deposit of 50 €. Kindly note that the maximum winnings for bonuses between the 100% - 119% threshold, are limited to fifteen (15x) times the initial deposit amount, thus you were able to receive € 750 and not € 1,000. As such, the amount of € 250 has been deducted from your account. We apologize for any inconvenience.
that is, the bonus terms have now changed as well and 250e have been taken out of the balance. in the chat i asked and the rest should be withdrawn and the withdrawal request put in and waiting for another week for a response to get the money out in any way.
Kiertäkää tämä kasino helvetin kaukaa. Voitin tonnin ja yrittäny kotiuttaa 3viikkoo eikä onnistu millään. Keksiivät koko ajan uusia dokumentteja mitä pitäs lähetellä. On lähetetty kaikki ja ei auta. Sposteihi ei mitää vastausta ja live chatti toistaa valmiita vastauksia mistä ei apua. Ei mitää ilmoituksia onko dokumentit hyväksytty vai ei ja selviää vain chatin välitykellä kun itse kyselee eikä aina silloinkaan. Haiskahtaa kovan luokan kusetukselle mutta en luovuta. Joka päivä roikkunu chatissa ja välillä katkaisevat keskustelun ilman vastausta. Todellaki ylivoimaisesti paskin kasino mitä vastaan tullu. Onkoha kukaa saanu täältä kotiutuksia kiinnostaisi tietää. Ja joka uuden dokumentin välissä perinteine 3-5pv odottelua koska "kiirettä".
*päivitys tilanteeseen*
We would like to inform you that your withdrawal request has been cancelled by the Payments Department and the amount is available in your account.
Furthermore, we would like to inform you that due to a technical error, the payout from the bonus you received was incorrect with regard to term 58.3.3 from our Terms and Conditions. On the 26th of December you received the bonus 100% up to 500EUR Weekend Reload Casino Bonus which you claimed with your deposit of 50€. Kindly note that the maximum winnings for bonuses between the 100% - 119% threshold, are limited to fifteen (15x) times the initial deposit amount, thus you were able to receive 750€ and not 1000€. As such, the amount of 250€ has been deducted from your account. We apologize for any inconvenience.
eli bonusehdot muuttunut nyt yhdenäkin ja saldosta otettu 250e pois. chatissa kysyin ja loput pitäsi olla nostettavissa ja nostopyyntö laitettu ja odotellaan taas viikko vastausta saisko rahoja mitenkään ulos.
Aspa full of crap.
Aspa täyttä kuraa.
Don't get the money out.
Ei saa rahoja ulos.
bonus terms will change as you wait for withdrawals for weeks.
bonusehdot muuttuu kun odottaa kotiutuksia viikkoja.
Casino stands out for its announcements like fast withdrawals that are simply not correct. Verification was not done after 72 hours, the whole thing took a good 10 days. There was no verification e-mail, even if documents are missing, you will not receive an e-mail. You have to ask everything in the live chat, where you only get standard answers (mostly excerpts from the terms and conditions). Payouts are of course not paid on time. I earned a credit of 26,000 euros there myself, which I can remove from my make-up !!
Casino sticht hervor durch Ankündigungen, wie schnelle Auszahlungen, die schlichtweg nicht stimmen. Verifikation war nach 72 Stunden nicht erledigt, die ganze Sache dauerte gute 10 Tage. Es kam keine Verifikationsmail, auch wenn Dokumente fehlen sollten, bekommt man keine Mail. Man muss sich alles im Live-Chat erfragen, wo man nur Standard-Antworten bekommt (meistens Auszüge aus den AGB). Auszahlungen werden natürlich auch nicht pünktlich ausgezahlt. Ich hab dort selbst ein Guthaben von 26000 Euro erspielt, welches ich mir wohl abschminken kann !!
I deposited it several times in the casino! In the end, with a bit of luck, you might win something! Withdrawal limit was 1000 € so I applied for it and uploaded documents! Processing time according to the casino 72 hours! The first request was rejected after 3 days, documents were still missing! So uploaded again and applied for again! In the whole process I never get an email or anything about whether my verification is complete or anything else! I always had to ask in the live chat myself! Then I was told that my verification is complete and the money will be transferred in 1 day! After another 2 days of waiting again in the live chat, I was told that I still had to wait for the documents to be checked. When I then sent you the chat protocols with the advisor who told me that I was fully verified and the payment was only one more Day, the answer I received was that they couldn't give me any further information! Then I wrote an email to the casino that I would complain to the license authority! Now yesterday all of a sudden my withdrawal request was gone, no message, nothing, no confirmation! When asked in the chat today, supposedly paid out and the money will come! What I also noticed was that in the meantime game providers in which I played a lot were no longer there or could no longer be opened! Furthermore, my payout limit has now been set down to € 500 !! So everything is really very questionable and not to be recommended
Habe ihn den casino mehrfach eingezahlt ! Am Ende mit etwas Glück auch was gewonnen ! Auszahlungslimit lag bei 1000€ also habe ich diesem beantragt und Dokumente hoch geladen ! Bearbeitungszeit laut casino 72 Stunden! Erste Anfrage wurde nach 3 Tagen abgelehnt ,es würden noch Dokumente fehlen ! Also wieder hoch geladen und erneut beantragt! Ich in den ganzen Prozess nie eine Email oder was bekommen ob meine Verifizierung abgeschlossen ist oder sonst irgendwas! Musste immer selber im live chat nachfragen ! Dann wurde mir gesagt das meine Verifizierung abgeschlossen ist und das Geld in 1 Tag überwiesen wird ! Nach erneuten 2 Tage warten wieder im live chat, wurde mir gesagt das ich noch auf die Überprüfung der Dokumente warten muss .Als ich ihnen dann die chat Protokolle gesendet habe mit den berater der mir sagte das ich voll verifiziert bin und die Auszahlung nur noch ein Tag dauert, bekam ich als Antwort sie könnten mir keine weiteren Informationen geben ! Daraufhin habe ich den casino eine Mail geschrieben das ich mich beschweren werde an der Lizenz Behörde! Jetzt gestern dann auf einmal meine Auszahlungsanfrage weg , keine Nachricht nix ,keine Bestätigung! Auf Nachfrage heute im Chat dann angeblich ausgezahlt und das Geld wird kommen! Was mir auch aufgefallen ist das zwischenzeitlich spiele anbieter in denen ich viel gespielt habe nicht mehr d a waren oder sich nicht mehr öffnen ließen! Desweiteren wurde mein Auszahlungs limit jetzt auf 500€ runter gesetzt !!Also wirklich sehr fragwürdig alles und nicht zu empfehlen
Payout limits are adjusted and downgraded, no confirmation emails about payout and verification
Auszahlungslimit werden angepasst und runter gestuft ,keine Bestätigungs mails über Auszahlung und Verifizierung
Advertise with fast payouts but the opposite is the case
Werben mit schnelle Auszahlungen aber gegenteil ist der fall
Games where a lot has been won suddenly no longer playable
Spiele wo viel gewonnen wurde auf einmal nicht mehr spielbar
Live chat staff with standard answers
Live chat Mitarbeiter mit Standard antworten
Safety Index explained
Safety Index of Jupi Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jupi Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low1.0/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Warning:No Reaction Policy for complaints
This casino refuses to assist in resolving any players’ complaints. All of our previous attempts to establish any cooperation were overlooked. Therefore, the majority of newly submitted complaints are marked as unresolved and have a negative impact on the casino’s rating.
Important:
Win limit of €5,000 per day
This casino has a win limit rule. You will not be able to win more than €5,000 per day.
Unfair terms and conditions
This casino limits the amount of money players can win when playing with real money (without a bonus).
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.
Other factors
Low win limit: $5,000 / day (net win)
Low withdrawal limit: €7,000 / month
Complaints about Jupi Casino and related casinos (42)
