Thanks for your emails, Blerko. Unfortunately, some casinos do not offer 24/7 customer support, and/or it is not possible for them to immediately check all received emails. You sent the request on Friday and your account was closed on Monday. Considering that there was a weekend between these days, we believe that the casino closed your account in a reasonable time, therefore we don't think you are entitled to a refund.
I understand that this is not ideal, and in a perfect world each self-exclusion request would be processed right away, but not all casinos are able to do so. I apologize, but there is not much we can do about it.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you very much for your understanding.
Thanks for your emails, Blerko. Unfortunately, some casinos do not offer 24/7 customer support, and/or it is not possible for them to immediately check all received emails. You sent the request on Friday and your account was closed on Monday. Considering that there was a weekend between these days, we believe that the casino closed your account in a reasonable time, therefore we don't think you are entitled to a refund.
I understand that this is not ideal, and in a perfect world each self-exclusion request would be processed right away, but not all casinos are able to do so. I apologize, but there is not much we can do about it.
Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you very much for your understanding.