Hi 49bwg8rdmh,
Since the casino closed your account immediately after you requested it to be blocked due to a gambling problem, we consider this issue resolved. I understand you relied on the block set by your bank, but unfortunately, we are unable to assist further with this matter. I recommend contacting the Licensing Authority of the casino for additional support. However, please note that this casino is licensed by Comoros, and their assistance may be limited.
In the meantime, you also have the option to utilize our Self-Exclusion Assistance Tool. This tool allows you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Hi 49bwg8rdmh,
Since the casino closed your account immediately after you requested it to be blocked due to a gambling problem, we consider this issue resolved. I understand you relied on the block set by your bank, but unfortunately, we are unable to assist further with this matter. I recommend contacting the Licensing Authority of the casino for additional support. However, please note that this casino is licensed by Comoros, and their assistance may be limited.
In the meantime, you also have the option to utilize our Self-Exclusion Assistance Tool. This tool allows you to block your casino accounts across multiple gambling establishments simultaneously and is not affiliated with any specific casino. The Self-Exclusion Assistance Tool was designed to assist individuals who may be facing challenges with their gambling habits by helping them limit their access to gambling and reduce the potential for further harm.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.