The player from Finland had joined klikkkisino.com and successfully completed a withdrawal request of 581.24€. After submitting and receiving approval for his documents, the casino unexpectedly blocked his access to the site without any explanation and had not processed his winnings. The issue was resolved when the casino reopened his account, allowing him to withdraw his winnings.
Klikki Casino - Player’s account has been closed without notice.
Amount: €581
Klikki Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
Klikki Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
Translation
Hello,
I joined klikkkisino.com on Friday. They are licensed by simba nv. I asked them before joining if I could join if I had closed another site under simba nv and they said yes. I joined and deposited 100e and got a 200e bonus on top of that. After successfully wagering I made a withdrawal of 581.24e. They advertise themselves as an instant casino, but withdrawals can take up to 24 hours. They asked me for documents and I sent them to them. I also received confirmation that the documents were approved. Last night they suddenly blocked access to the site and have not paid out any winnings. I have tried to clarify the matter with the site, but they are not telling me anything. Could you help me? I am desperate.
Automatic translation:
Public
Public
1 month ago
Dear badluck,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you receive any confirmation regarding successful verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
1 month ago
Translation
Hello,
Answers to your questions:
- I only played Netent's game Lost relics with bets of 0.80e, 1.6e and 4e, i.e. within the allowed limits.
- I received two emails confirming my address and identity.
- I collected my winnings with the welcome bonus and wagered them successfully.
I really hope I get this money because I haven't done anything wrong. I have tried several times to ask the casino what is wrong but they won't tell me anything. Their license is from the curacao gaming control board. Can you help me how I can file a complaint there too?
Automatic translation:
Public
Public
1 month ago
Translation
Hello,
This complaint can be closed. Last night the casino reopened my account and I was able to withdraw my money. The money was in my account today. I still can't recommend this site to anyone! If I hadn't started legal action against them, I would never have gotten my money.
Automatic translation:
Public
Public
1 month ago
Dear badluck,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
