Klikki Casino - Pelaajan tili on suljettu ilman ennakkoilmoitusta.

Hello,

I joined klikkkisino.com on Friday. They are licensed by simba nv. I asked them before joining if I could join if I had closed another site under simba nv and they said yes. I joined and deposited 100e and got a 200e bonus on top of that. After successfully wagering I made a withdrawal of 581.24e. They advertise themselves as an instant casino, but withdrawals can take up to 24 hours. They asked me for documents and I sent them to them. I also received confirmation that the documents were approved. Last night they suddenly blocked access to the site and have not paid out any winnings. I have tried to clarify the matter with the site, but they are not telling me anything. Could you help me? I am desperate.

Hei,

Liityin klikkikasino.comiin perjantaina. He ovat simba nv lisenssin alla. Kysyin heiltä ennen liittymistä voinko liittyä jos olen sulkenut toisen sivun simba nv alla ja he vastasivat että voin. Liityin ja talletin 100e ja sain siihen päälle 200e bonusta. Kun olin kierrättänyt onnistuneesti tein noston arvolta 581,24e. He mainostavat itseään pikakasinona, mutta nostossa voi kestää 24 tuntia. He pyysivät minulta dokumentteja ja lähetin ne heille. Sain myös vahvistuksen, että dokumentit on hyväksytty. Eilen illalla he yhtäkkiä estivät pääsyn sivulle eivätkä myöskään ole maksanut voittoa. Olen yrittänyt selvittää asiaa sivuston kanssa, mutta he eivät kerro minulle mitään. Voisitteko auttaa minua ? Olen epätoivoinen.

Dear badluck,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation regarding successful verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello,

Answers to your questions:

1. I only played Netent's game Lost relics with bets of 0.80e, 1.6e and 4e, i.e. within the allowed limits.
2. I received two emails confirming my address and identity.
3. I collected my winnings with the welcome bonus and wagered them successfully.

I really hope I get this money because I haven't done anything wrong. I have tried several times to ask the casino what is wrong but they won't tell me anything. Their license is from the curacao gaming control board. Can you help me how I can file a complaint there too?

Hei,

Vastaukset kysymyksiisi:

1. Pelasin vain ja ainoastaan Netentin peliä Lost relics panoksilla 0,80e, 1,6e ja 4e eli sallituissa puitteissa.
2. Sain kaksi sähköpostia missä vahvistettiin osoitteeni sekä henkilöllisyyteni.
3. Keräsin voittoni tervetuloa bonuksella ja kierrätin sen onnistuneesti.

Toivon todella, että saan nämä rahat sillä en ole tehnyt mitään väärää. Olen useita kertoja yrittänyt kysyä kasinolta missä on vika mutta he eivät kerro mitään. Heidän lisenssi on curacao gaming control board. Osaatko auttaa miten voin tehdä myös sinne valituksen ?

Hello,

This complaint can be closed. Last night the casino reopened my account and I was able to withdraw my money. The money was in my account today. I still can't recommend this site to anyone! If I hadn't started legal action against them, I would never have gotten my money.

Hei,

Tämän valituksen voi sulkea. Eilen illalla kasino avasi tilini uudelleen ja pystyin nostamaan rahani. Rahat sain tänään tililleni. En voi silti suositella tätä sivustoa kenellekkään! Ellen olisi aloittanut oikeustoimia heitä vastaan, en olisi koskaan saanut rahojani.

Dear badluck,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Kristina

Casino.Guru