Vegas Rush Casino - Player’s struggling to submit verification documents.

Every time I try to summit my ID and Copy of Authorization from my paypal card .It says this address is UN known.It is Support@vegasruchcasino.com.I can not understand what the verification for my paypal card is needed sense I asked to be mailed a check.They said 10 to 14 days.Is this complaint going to help me?Rosalie Monaco

Dear Rosalie,

Thank you vey much for submitting your complaint. I’m sorry to hear about your problem while submitting documents required for the verification. I have tried to create an account to check if there’s a section where you could upload them, unfortunately, I haven’t found any. The email address support@vegasrushcasino.com seems to be working just fine as the email which I have sent didn’t bounce back. However, I’m still waiting for a reply.

Additionally, in "Contact us" section https://www.vegasrushcasino.com/contact/ I came across a form which you could use to submit a question, or you could contact live chat and they should be able to navigate you accordingly.

Could you please advise if you have tried to communicate this issue with casino?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Dear Rosalie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.