HomeComplaintsVegas Rush Casino - Player provided incorrect data.

Vegas Rush Casino - Player provided incorrect data.

Amount: $20,000

Vegas Rush Casino
Safety Index:Low
Submitted: 17 Nov 2020 | Case closed : 02 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany provided an incorrect date of birth, and now he is trying to change it, but the live chat isn’t helpful. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago
Translation

I wanted and would like to change my date of the birthday because the one on the profile is wrong and I would like to pay out I have to send my data that everything goes, it doesn't come about because I can't change my date of birth and in live chat you can't help


Automatic translation:
Public
Public
3 years ago

Dear thongchai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You should always provide correct information about yourself to avoid situations like this, so I am not sure we will be able to help here. Could you, please, indicate, which date you provided, and which one is the correct one?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

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Public
3 years ago

Dear thongchai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Public
3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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