The player from Germany provided an incorrect date of birth, and now he is trying to change it, but the live chat isn’t helpful. We rejected the complaint because the player didn't respond to our messages and questions.
Vegas Rush Casino - Player provided incorrect data.
Amount: $20,000
Vegas Rush Casino
Safety Index:LowSafety Index
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4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I wanted and would like to change my date of the birthday because the one on the profile is wrong and I would like to pay out I have to send my data that everything goes, it doesn't come about because I can't change my date of birth and in live chat you can't help
Automatic translation:
Public
Public
4 years ago
Dear thongchai,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. You should always provide correct information about yourself to avoid situations like this, so I am not sure we will be able to help here. Could you, please, indicate, which date you provided, and which one is the correct one?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.
Thank you in advance for your reply.
Best regards,
Kristina
