The player from Germany is experiencing difficulties withdrawing his No Deposit bonus winnings. We rejected the complaint because the player didn't respond to our messages and questions.
Vegas Rush Casino - Player is struggling to withdraw his bonus winnings.
Amount: €176
Vegas Rush Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Rush Casino has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Well, I implemented the bonus as requested and it remained an amount of 176US with an initial bonus of 75US. Quite, officially it was clear that the bonus would be lost if you won. And also that the profit from the bonus is limited to 100US. In other words: I should be able to withdraw 100US from me. Strangely enough, I don't get a verification email - a rogue who thinks bad. There is no response to requests. A bonus is advertised here, which in fact does not exist because it has no value if it is won. So I would like to ask you to take "Vegasrush" off your side. In fact, there is only play money as a bonus. There is really nothing to gain from it, as the service ignores you when the case occurs.
Automatic translation:
Public
Public
4 years ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have deposited any funds into your account and which exact bonus you have redeemed? Have you completed the account verification successfully in the past?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Hello Petronela,
Thank you for the fast answer!
I haven't paid any money yet. I'll do that soon the verification will work. Because I'm afraid that the money will otherwise be gone. Because, without verification, I can't have anything paid out. And as I said: I get advertising, but not the verification email. So it's definitely the casino and not my email address. I have redeemed the bonus offered here.
Best regards,
Whoever
Edited
Automatic translation:
Public
Public
4 years ago
Hello,
Have you tried to resolve this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Thank you in advance.
