Vegas Amped Casino - The player's winnings were voided.

I received a bonus of 10 euros and managed to meet the rollover requirements.

Terms completed I requested a withdrawal.

A message appeared stating that the maximum withdrawal limit was exceeded.

I contacted the chat where to my amazement they informed me that the bonus was only applicable to accounts registered less than a month ago.

I read the terms of the bonus and nowhere does it say that this bonus is only for accounts registered less than a month ago.

It is a pity that there is no efficient regulation for this type of dishonest disinformation that looks more like a scam.

thanks

hugo

Hello hugosousa091974,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegas Amped Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly did you create your casino account and when did you claim the bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick. Thank you for the contact. It's great to have someone who can help clarify these matters, I honestly don't expect to make money with this complaint, just in my opinion, these types of situations are not clear to anyone who plays with or without money. I receive a bonus of 10 euros, I fulfill the rollover, and then they tell me that this bonus is only for players with less than a month. I then ask why do I receive a bonus where I participate and win so that in the end I do not have the right to it? Confused.

Regarding your questions;

I never sent documents, I never made a deposit, I joined this site about 3 months ago and I've been playing the bonuses (which I'm not entitled to after all).

When I tried to withdraw the winnings (85 euros) it appeared on the display that I had exceeded the maximum amount I could withdraw.

Then I contacted the chat who informed me that this type of bonus is only for players registered less than a month ago.

And this I don't understand, a bonus that I can never earn even if I fulfill the requirements (rollover).

Not even if you make a deposit like I did once at Ice casino.

I don't want to be right, or money, I don't think it's fraud, I just understand that this is false and there is no need for this type of situation.

Thanks

Hugo

Hello hugosousa091974,

Can you please clarify when did you claim the bonus and when did you finish the wagering of it? If possible, please forward screenshots of it here or to nikolas.b@casino.guru.

Thanks Nick.

I send an image of the date I activated the bonus and the date I finished it.

More information..available.

Hugo I'm on my cell phone and here I don't have the terms and conditions of the Casino. I read something about the rule where it says that this promotion is for registered customers less than a month ago, but I can't conclude and understand. Maybe Nick can.

Thank you very much

If it helps i can give you the password of the Casino.

No problem to me😌

It s not about the money...this should not be like this and gamblers must complain ....

Tnx

P.s. I just receive an new email from the casino with the same free chips..

Photos here :

Hello hugosousa091974,

As long as the casino allowed you to take the bonus, they should also pay out the winnings from it. If the bonus is available only for new accounts, they should not have give it to you at all.

I will now forward your complaint to my colleague Branislav (branislav.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks Nick.

You don t respond??

That s ok.

Tanks for the help.

Best regards

Hello, hugosousa091974,

I am sorry to hear about your unpleasant experience, and I apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Vegas Amped Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Vegas Amped Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Have any of the player's winnings been confiscated? What steps should the player take to withdraw the disputed winnings? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear hugosousa091974,

I tried to contact the casino repeatedly but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao), and submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note it is a rather passive licensing authority and you can wait weeks or even months for an answer.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help or have news from the regulator, please contact me at branislav.b@casino.guru.

Best regards,

Branislav, Casino.Guru