Vegas Aces Casino - Withdrawal of player's winnings has been delayed.

*Before we begin I am not putting the correct amount I am owed due to being paranoid there is some sort of clause in there TOS stating if I talk about them anywhere I lose out on my money or something along those lines. So although the dollar amount is fictitious, I assure you everything else is factual. Thank You.

I have now approached 1 full week without an update on my withdrawal request.

The website advertises bitcoin payout up to 48 hours (max) and I am at 7 days.

I understand the sum is probably a little larger than normal, but it’s not like we’re talking 6 digits. Heck, it’s not even 50k.

I give give give to this site who happily takes my money but when it comes time to pay up, they freeze. I have withdrawn from them before, albeit a much smaller amount. My status for my withdrawal remains in the "under review" stage, and when I call for an update they tell me there is no timetable on when it will be completed. They had the entire week last week to review my account and they still need more time!??

I assure everyone everything was 100% legit, and if they track my stats thru various sites they will see how big of a degenerate I am. But once in a while, even a blind squirrel will find a nut.

This should be an exciting time for me, but instead I sit and wonder what idiotic excuse they are trying to find to not pay me my winnings.

since it is an offshore site I understand I can not do much about it, so I came here to rant instead. Thanks for listening everyone. Good luck out there.

Dear Degenerate1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

It’s really re-assuring to hear that this is not unusual. Can I take down this review then, because I really do like this site and I do not want to say anything negative about them if it’s not warranted. If you guys don’t think anything they have done is wrong, then I can surely rest much more easy.

thank You

Dear Degenerate1,

We can await the recommended 14 days withdrawal period to see if the money arrives to you. If you get it, the complaint will be resolved and if not, we can try to intervene and find out what might have been the issue.

Please let us know in case of any updates.

Best regards,

Nick

received a portion so far which is legitimate due to max dollar amount being $5K a day, so wouldn’t ever expect it all at once. Thus far everything is suggesting this will be fulfilled and honored by the casino.

Ill update when additional funds are received.

* VegasAces have been a really top notch website/company to work with thus far

Dear Degenerate1,

Could you please provide us with an update on your situation? Are you currently receiving withdrawals from the casino, and if so, how much is still left to be paid out?

Looking forward to hearing from you.

Best regards,

Nick

Dear Degenerate1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The Casino paid out the entire sum. They were a class act. I feel bad opening this complaint but became nervous when the maximum time past. Knowing this is completely normal for this type of situation has helped tremendously.

Nothing but positive things about this site.

Thanks

Dear Degenerate1, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru