The player from Serbia is facing issues with a $52 deposit made via ERC20, which has not been credited to his casino account. Despite contacting support, he receives vague responses about waiting times.
Vavada Casino - Player’s deposit is delayed.
Amount: $52
Vavada Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 49m 49s
Case summary
4 minutes ago
Public
Public
20 hours ago
Translation
Yesterday, I deposited $52 via USD (ERC20). I contacted support, and they keep telling me to wait. Initially, they said 3 hours, but now they say they don't know how long it will take.
Proof of payment: https://etherscan.io/tx/0xe96efc730340069d7338318dd9ca77a34dc7c9252a62a5596e5679961d98fe38
Automatic translation:
Public
Public
5 hours ago
Dear lestrabusiness,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Is this your first deposit in this casino?
Have you made sure to deposit an amount that is higher than the minimum allowed deposit for your specific currency?
Could you kindly specify what wallet you used for your deposit transfer?
I hope we will be able to help you to resolve this issue as soon as possible. I am looking forward to hearing from you soon.
Best regards
Veronika
Public
Public
1 hour ago
Translation
This is not the first deposit, I have been paying for a year if not more and I have had no problems
Yes, it is greater than the minimum
USDC(erc20)
Edited
Automatic translation:
Casino Guru is examining the case
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
