The player from Bulgaria had encountered an issue where their account had been charged twice for a 40 euro deposit. They had experienced difficulties in reaching out to the casino due to unresponsiveness via live chat and email. Despite multiple attempts by the Complaints Team to communicate with the player and extend the complaint's resolution period, the player had failed to provide further details or responses. As a result, we were unable to continue the investigation and had to reject the complaint.
Vavada Casino - Overcharged deposit issue.
Amount: €40
Vavada Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
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3 months ago
Translation
I deposited 40 euros and the amount was deducted from my account twice. THERE IS NO LIVE CHAT, NO EMAIL RESPONSES. IF YOU CARE, PLEASE RETURN MY MONEY.
Automatic translation:
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3 months ago
Dear Nedi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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3 months ago
Dear Nedi,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Translation
Do not play at this casino. Poor support, slow downloads. You may have to wait a week for withdrawal.
Automatic translation:
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3 months ago
Dear Nedi,
Can you please respond anything to my first post? Are you talking about a deposit? Did you contact your payment provider? Did you forward the payment confirmation to the casino?
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