Ultra Casino - Player has submitted incorrect personal data when registering.

2 WEEKS AGO I created an account in ultracasino and by mistake I entered my mother's ID with my own data.

I have sent numerous messages to the ultracasino support email and to date they have not given me a solution to validate my data in the system and be able to withdraw my won money.

I HAVE BEEN ASKED FOR ALL KINDS OF INFORMATION FROM ID PHOTOS, BANK RECEIPT, HOUSE RECEIPT... ETC ETC

AND THEY MAKE EXCUSES AND STILL WITHOUT SOLVING....

THE TRUTH I DO NOT RECOMMEND THE ULTRACASINO PAGE... "FIRST BETTING PAGE THAT ASKS YOU TO VALIDATE WORSE THAN THE FBI"

WHILE COOLBET, I BET YOU, INKABRT AND OLIMPO, make it easy for you to withdraw your money just by sending your bank account number without the need to confirm ANYTHING....

yes

I WILL KEEP SENDING MORE EMAILS AND PROCEED TO REPORT ULTRACASINO.COM

Dear mitchet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before start playing. However, I understand that you didn’t do it intentionally.

If there’s any relevant communication between you and the casino regarding your request to correct your personal information, please forward it to petronela.k@casino.guru. 

Thank you in advance for your reply.

Best regards,

Petronela 

Dear mitchet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.