Two-Up Casino - Player is struggling to withdraw his winnings due withdrawal limit.

Dear Nicolette,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We will contact the casino and ask for their assistance, but, before we do so, please could you send us a proof of your withdrawal requests so we can have a detailed insight into your case, also if you have any relevant communication with the casino, we would really appreciate it. Please forward it to nikolas.b@casino.guru.

Best regards,

Nick

Thank you very much Nicolette for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Nicolette,

I am very sorry to hear about your issue. I will do my best to help you. 

I would like to ask the casino what’s their standpoint in this situation. Is there any reason why her withdrawal is limited?

Hi Nicolette. Hope you are doing great!

On the screenshot you sent I see address "casino.richpalms".

So do you have a situation with Two-Up or Rich Palms?

Please, Nicolette, can you clarify is this complaint related to Two-Up or Rich Palms?

Dear Nicolette,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.