HomeComplaintsTusk Casino - Player's withdrawal request is not processed.

Tusk Casino - Player's withdrawal request is not processed.

Amount: €700

Tusk Casino
Safety Index:Low
Submitted: 29 Aug 2023 | Case closed : 18 Sep 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Finland requested a withdrawal two weeks ago but hasn't received the funds. Despite three emails to the casino, there's been no response. We closed the complaint because the player stopped responding.

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1 year ago
Translation

I made a withdrawal request on August 15, 2023, but I haven't received my money. I have sent three emails and I haven't gotten any response!

Automatic translation:
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1 year ago

Dear Passion222,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals from the casino in the past with your chosen payment method?
  • Could you please confirm that you have passed the KYC verification?
  • Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago
Translation

Hi, I have made one withdrawal before. KYC verification has been completed. I haven't received a reply to my email.

Automatic translation:
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1 year ago

Could you please send us the details of your withdrawal request? Post a screenshot from your casino account here or send the information to my email at tomas@casino.guru

If the casino replied to your emails, please send me their reply as well.

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1 year ago

Dear Passion222,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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