The player from Finland requested a withdrawal two weeks ago but hasn't received the funds. Despite three emails to the casino, there's been no response. We closed the complaint because the player stopped responding.
I made a withdrawal request on August 15, 2023, but I haven't received my money. I have sent three emails and I haven't gotten any response!
Dear Passion222,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Hi, I have made one withdrawal before. KYC verification has been completed. I haven't received a reply to my email.
Could you please send us the details of your withdrawal request? Post a screenshot from your casino account here or send the information to my email at tomas@casino.guru
If the casino replied to your emails, please send me their reply as well.