Dear WClark,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please specify if you passed the full KYC verification?
Have you made any successful withdrawals before?
Could you please confirm if you are able to access the casino website and log into your account?
When was the last time you communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear WClark,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.
Could you please specify if you passed the full KYC verification?
Have you made any successful withdrawals before?
Could you please confirm if you are able to access the casino website and log into your account?
When was the last time you communicated with the casino and what was it about?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika