Tusk Casino - Player’s struggling to complete account verification.

I made a deposit of R50 and won R12000 it's almost been a week and still my account has not been verified. I submitted all documents requested several times and everytime live chat ask for the same documents and tell me kyc will get back to Me I have sent several emails to kyc with no response received, this is taking a great toll on me, I am emotionally drained,they said verification only takes 48 hours.

Dear janetteswanepoel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good day I have submitted all the relevant documents requested they have not informed me on what the problem is and not responding on emails send

Verification is done now to wait and see how long and if I will be receiving my winnings

Great news, janetteswanepoel. Could you please keep me informed about any further developments? I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Dear janetteswanepoel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Withdrawal took 2 days so case closed thank you for your assistance

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, janetteswanepoel, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru