Turbospins Casino - Player's withdrawal is delayed.

I requested a withdrawal of 701eu 231030 and it was cancelled due to my account was not verified. When I later the same day got my account verified I requested to withdraw again. That request has been pending since...

I have been in contact with support several times and they say every time that my withdrawal request is their top priority but since they are chat support they dont have any say in time frame. Their excuse for late payment is a high volume of withdrawal requests...

Help me Casino Guru 😵‍💫

Dear Erika1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello.

This is my first withdrawal with this Casino.

I did not use any bonus offers only deposited money.

I see now that they removed the amounts on deposits and on the withdrawal request... not a good sign i guess. 🤕

Thank you very much for your reply, Erika1982. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Converstations from days ago. The messages are mixed and what I wrote is where Mila and Aleksandros names are 🫥

This is from five minutes ago

Thank you very much, Erika1982, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Erika1982!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will close the complaint as "unresolved" which will decrease the casino rating. I understand this isn't a satisfactory solution to your issue. However, the change in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. Also, the casino is not licensed, so I cannot recommend you to contact any Gaming Authority. Please let me know if you need help with anything regarding the case or if casino will try to contact you (pavel.k@casino.guru). I am sorry I could not be of more help.

Best regards,

Pavel K

Casino Guru Team