Home Complaints Turbonino Casino - Player is struggling to access his account.

Amount: €10

Turbonino Casino - Player is struggling to access his account.

7.9/10 Good reputation Submitted: 20 Nov 2020 | Case opened
Current status

Waiting for player to reply

4d 9h 47m 45s

Case summary

10 days ago - 22 Nov 2020

The player from Finland is experiencing difficulties accessing the account.

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I made a deposit to the casino, the money went to the casino, I can't play. Customer service doesn't work, I can't withdraw my money, ie I stole my money

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Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did I understand correctly that you can’t log into your account to verify it and play? Is the website itself accessible? Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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Dear Jouni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Jouni has 4d 9h 47m 45s to reply