The player from Finland is experiencing difficulties accessing the account. We rejected the complaint because the player didn't respond to our messages and questions.
I made a deposit to the casino, the money went to the casino, I can't play. Customer service doesn't work, I can't withdraw my money, ie I stole my money
Dear Jouni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did I understand correctly that you can’t log into your account to verify it and play? Is the website itself accessible? Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account?
I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.
Best regards,
Petronela