HomeComplaintsTurbonino Casino - Player is struggling to access his account.

Turbonino Casino - Player is struggling to access his account.

Amount: €10

Turbonino Casino
Safety Index:High
Submitted: 20 Nov 2020 | Case closed : 06 Dec 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Finland is experiencing difficulties accessing the account. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I made a deposit to the casino, the money went to the casino, I can't play. Customer service doesn't work, I can't withdraw my money, ie I stole my money

Automatic translation:
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3 years ago

Dear Jouni,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did I understand correctly that you can’t log into your account to verify it and play? Is the website itself accessible? Is there any notification or a message when you try to log in? What exactly it says when you try to enter your username? Do you type your email address or username to enter your account?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear Jouni,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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