The player from Hungary has been trying to get in touch with the casino for a month.
Tumblewins Casino - Player’s struggling to contact the casino.
Amount: €402
Tumblewins Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
3d 8h 58m 17s
Case summary
3 days ago
Public
Public
3 days ago
No replies to my e-mails!
Nothing happening for 1 month!
complaints@tumblewins.com is not working!
Public
Public
3 days ago
Dear Vartyi,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Why do you need to get in touch with the casino?
I will be waiting for your reply patiently.
Best regards,
Kristina
Sensitive attachment
Sensitive attachment
3 days ago
Dear Kristina!
I deposited 30 EUR with 250% bonus!
After the wagering completed, my real balance was: 402 EUR
I requested the withdrawal: 26.10.2024.
Same day I have sent to kyc@tumblewins.com my all documents for verification!
My 402 EUR is still pending
(almost 1 month has gone), and nothing happened!No response my e-mails (i wrote 6 e-mails to the casino)
Thank you
Gabor
Casino Guru is examining the case
