Tumblewins Casino - Player's deposit bonus is delayed.

It's z deposit bonus not added for 342% not that it holds its hhe support team I can't dver get a response here from anyone

Hello pattyroy2323,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tumblewins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you want to claim?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Caleb F**** <caleb@tumblewins.com>

Sun, Aug 11, 2:31 PM

to me

Hello James,

I apologize again for the experience you've had and the delay in receiving your funds. I understand how frustrating that can be. However, after your recent email response, please note that any additional offers, including the $100 free play, will only be applied after you make your next deposit above $150.

Once you have deposited reply to this email and I will personally credit you $100 on top of your deposit without an extra wager.

Please let me know if there's anything else we can assist with.

this was the only time they replied...i cant reach anyone...they never asked me for identification ever...is nowhere on the site too upload....and I've yet to try to cash out....i had bonus for 432% deposited 100 cad but the bonus never got added i waited 24 hours plus now and nothing i lost the 100 cad...last time Caleb added the bonus and apologized about the slow response but I'm skeptical about this casinos actions now and doubt even if i win money they would pay me...and they had my 100 cad deposit with 15x wager like it was a bonus also i could never just cash out if i wanted too

Hello pattyroy2323,

I hope you are doing well. Based on the email correspondence from the casino, it appears that a deposit of 150, rather than 100, was required to qualify for the bonus. Could you please confirm if this email specifically relates to the bonus in question?

For further review, could you kindly forward the complete communication between yourself and the casino regarding this matter to nikolas.b@casino.guru?

Thank you for your assistance, and I look forward to hearing from you.

Best regards,

Nick

That's a previous response...is no response nowadays for the Halloween bonus 432% that was not applied

Hello pattyroy2323,

Could you please provide a screenshot of the bonus you were supposed to receive, along with its terms, by sending it to nikolas.b@casino.guru? Also, could you clarify the required deposit amount and the amount you actually deposited?

Is your deposited amount still within your casino account or you played with it?

Looking forward to your response.

Best regards,

Nick

No I don't have the info...that casino will never respond regardless your pissing in the wind...not doing nothing else because they will never respond regardless

Dear pattyroy2323,

Please note that bonuses are provided at the discretion of the casino, and we cannot compel them to grant bonuses to any player. If specific rules are required to qualify for a bonus, the player must adhere to those conditions. However, even when the rules are followed, the casino is not obligated to issue a bonus.

As your deposit has already been lost, unfortunately, there is little that can be done in this case. It’s essential for players to contact the casino immediately and refrain from using the balance until the correct bonus has been credited.

I would recommend considering a casino with a higher safety index, where you may encounter fewer issues with bonus crediting: https://casinoguru-en.com/top-online-casinos

Regrettably, for the reasons stated above, we will now be closing this complaint.

Best regards,

Nick