The player from Spain had faced issues with delayed and partial withdrawals from the casino. After a notable win from a 25 euro deposit, his 250 euro withdrawal request had been repeatedly delayed and then partially cancelled without explanation, resulting in a loss of 150 euros. The player had clarified that he received a bonus of 150 euros after depositing 25 euros, but the casino only allowed a maximum withdrawal of 250 euros. Despite winning over 12,000 euros, the casino had only sent him 100 euros. The casino representative had explained that the bonus amount was deducted from the initial withdrawal amount. However, the player was dissatisfied with this explanation and had decided not to pursue the complaint further. As a result, we had rejected the complaint as per the player's explicit request.