TrueFortune Casino - Player’s winnings declared as fun money.

Played a 10 dollar no deposit chip with 35 times wager requirements.

Completed the play through and was told that since I had no deposited at the casino that my winnings were considered fun money only.

The terms and conditions state that a small deposit may be required to make any winnings withdrawable.

The support agent claimed that a deposit has to be done before the claiming of the bonus

Hello cr4ck3d0ut,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TrueFortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? How much did you win with the bonus money? Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

According to the chat representative, I registered 337 days ago.

My current balance with the casino is 174, although only 100 of that would be withdrawable.

I spoke to the casino today, about this issue - the inability to withdraw the winnings after clearing the wagering amount.

I have logged back in but am unable to see or retrieve my previous messages with support.

Kind regards

Nik

Attached screenshots showing my balance as well as one showing the cashout requirements being met.

Hello cr4ck3d0ut,

When exactly did you claim that bonus? Were you ever offline for more than 30 days? Did you deposit into the casino since?

Dear cr4ck3d0ut,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.