Triumph Casino - Player’s highly dissatisfied with a long verification process.

Absolute joke they have been saying their verifying my account! Have had no communication from them it's been over 3 weeks!!!!!

Dear Luke,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It might take few working days completing this procedure.

I would like to know, which documents you provided. Additionally, if there is any communication between you and the casino, please forward it to kristina.s@casino.guru.

Bet regards,

Kristina

Dear Luke,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.