I joined Trino Casino in April 2024 from my Irish home address and all subsequent activity at the casino was from my Irish residence.
However, when I came to withdraw, they emailed me on June 2024 effectively saying they had confiscated my balance of around €7000 euros and closed my account because I also have a residence in England - a prohibited country.
So although I played/withdrew etc in Ireland, the fact that I also own a second home in UK means I lose everything at the casino.
This doesn't seem fair to me.
(Looing back through the emails, it does not appear that KYC was asked for.)
I joined Trino Casino in April 2024 from my Irish home address and all subsequent activity at the casino was from my Irish residence.
However, when I came to withdraw, they emailed me on June 2024 effectively saying they had confiscated my balance of around €7000 euros and closed my account because I also have a residence in England - a prohibited country.
So although I played/withdrew etc in Ireland, the fact that I also own a second home in UK means I lose everything at the casino.
This doesn't seem fair to me.
(Looing back through the emails, it does not appear that KYC was asked for.)