Tower.bet Casino - Player’s deposit has never been credited to his account.

I paid 40,000 BTT and gave the receipt, but my account was not charged and they say that our deposit and withdrawal is done by Bainance and you have to wait 10 days to check Bainance.

Hello Hamed,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that your deposit hasn't been credited to your casino account?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Hamed,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.