Token Devils Casino - Player experiences delayed withdrawal.

Hello

for 4 months I am trying to withdraw money all my kyc has been approved.

" Hi, Nathan Ndaba!

Recognizing the delays, we are putting in significant effort to address the processing backlog. Following a date and chronological approach for payouts, your payment is expected to be handled soon from our end."

" Thank you for your understanding as we navigate through a large number of payments. Your payment holds significance for us, and we are dedicated to addressing the delay as promptly as possible.

Best regards 

Tokendevils"

" It is with great regret that we acknowledge the delay in processing your payment. We are exerting maximum effort to expedite the process and are truly grateful for your understanding. I will relay your complaint to the finance department immediately."

There only sending this it has been 4 months. Now hopefully you can talk to them.

Dear ndabanatho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

No never got a withdraw. it is still pending . with no bonus

Thank you very much for your reply, ndabanatho. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear ndabanatho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of ndabanatho. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Could you please let me know if there has been some progress since our last conversation?

Yes they are not paying.

Please it's total scam site it's all over the internet.

Thank you very much, ndabanatho, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello ndabanatho,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Token Devils Casino representative to join this conversation and participate in resolving this complaint.

Dear Token Devils Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru