Token Devils Casino - Player experiences delayed withdrawal.

Hello

for 4 months I am trying to withdraw money all my kyc has been approved.

" Hi, Nathan Ndaba!

Recognizing the delays, we are putting in significant effort to address the processing backlog. Following a date and chronological approach for payouts, your payment is expected to be handled soon from our end."

" Thank you for your understanding as we navigate through a large number of payments. Your payment holds significance for us, and we are dedicated to addressing the delay as promptly as possible.

Best regards 

Tokendevils"

" It is with great regret that we acknowledge the delay in processing your payment. We are exerting maximum effort to expedite the process and are truly grateful for your understanding. I will relay your complaint to the finance department immediately."

There only sending this it has been 4 months. Now hopefully you can talk to them.

Dear ndabanatho,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

No never got a withdraw. it is still pending . with no bonus

Thank you very much for your reply, ndabanatho. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear ndabanatho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.